Shipping policy
Shipping Policy
Caregiver Essentials
Last Updated: September 22, 2026
1. General Information
At Caregiver Essentials, we are committed to processing and shipping your orders as quickly as possible. The timelines indicated in this policy are estimates only and may vary depending on product availability, shipping destination, and the carrier used.
2. Shipping Areas
We currently ship throughout Canada.
For delivery requests outside of Canada, please contact us before placing your order at info@caregiveressentials.ca.
3. Order Processing Times
Orders are typically prepared and shipped within 1 to 3 business days following payment confirmation.
Orders received on weekends or statutory holidays will be processed on the next business day.
During peak periods, processing times may be slightly extended.
4. Delivery Times
Once your order has been shipped, delivery times vary depending on your location and the selected carrier.
As a general guideline:
- Quebec: 1 to 5 business days
- Ontario: 2 to 7 business days
- Western Provinces and Atlantic Canada: 3 to 10 business days
- Remote areas: delivery times may vary
These delivery times are estimates only and do not constitute a delivery guarantee.
5. Shipping Fees
Shipping fees are automatically calculated at checkout based on:
- Shipping destination;
- Product weight and dimensions;
- Selected shipping method.
Any promotion offering free shipping applies only to eligible orders and according to the conditions displayed on our website at the time of purchase.
6. Order Tracking
When a tracking number is available, it will be sent to you by email after your order has been shipped.
It is the customer's responsibility to monitor the tracking information provided by the carrier.
7. Shipping Address
Customers are responsible for providing a complete and accurate shipping address.
Caregiver Essentials cannot be held responsible for delays, losses, or additional fees resulting from an incorrect, incomplete, or inaccurate shipping address provided at the time of purchase.
If an order is returned to us due to an address error, additional shipping charges may apply for reshipment.
8. Lost or Damaged Packages
We take great care in packaging every order properly.
However, if your package is lost or arrives damaged:
- Contact us within a reasonable time following delivery or the expected delivery date;
- Keep the packaging and take photos of the package and affected products;
- Email us at info@caregiveressentials.ca.
We will work with the carrier to find an appropriate solution.
9. Large or Specialized Products
Certain products may require special shipping methods due to their size, weight, or fragility.
In such cases, we may contact you to confirm delivery arrangements before shipping the order.
10. Out-of-Stock Products
If a product becomes temporarily unavailable after your purchase, we will contact you as soon as possible to:
- Inform you of the expected delay;
- Offer an equivalent product when available;
- Process a partial or full refund, according to your preference.
11. Refused Deliveries or Unclaimed Packages
If a package is returned to us because it was refused or not claimed from the carrier, the original shipping charges and any return shipping fees charged by the carrier may be deducted from the applicable refund.
12. Limitation of Liability
Caregiver Essentials cannot be held responsible for delays caused by:
- Weather conditions;
- Strikes or service interruptions;
- Events beyond our reasonable control;
- Carrier-related delays.
Caregiver Essentials shall not be liable for delays, losses, or damages resulting from inaccurate or incomplete shipping information provided by the customer, circumstances beyond our reasonable control, carrier-related incidents, natural disasters, severe weather conditions, labour disruptions, transportation network interruptions, or any other situation beyond our control.
Our liability is limited to the value of the products purchased, subject to rights granted under applicable laws.
13. Contact Us
For any questions regarding shipping or an order:
Caregiver Essentials
319 Marc-Aurèle-Fortin Boulevard
Laval, Quebec H7L 2A3
Phone: 514.332.8181
Email: info@caregiveressentials.ca
Our Goal Is Simple
Our goal is simple: to provide a reliable, transparent, and hassle-free shopping experience, so you can quickly receive the products you need for yourself or for someone you care for.